RSA Archer Customer Support

RSA is dedicated to providing an exceptional level of support to ensure your success and satisfaction.

When you engage with RSA for support, you can be confident that you will receive timely, accurate information and assistance. Our Support Engineers are certified on the RSA Archer eGRC Platform and have deep technical expertise and thousands of hours of real-world experience. We look forward to working with you on a continuing basis to ensure that your needs are met and that your client experience is exceptional.

Customer Support Offerings

• Phone Support

  Call (913) 239-1860 and speak with an RSA Archer Support Engineer to request help. Support hours are Monday–Friday, 7 a.m. to 6 p.m. Central Time, excluding holidays.

• Email Support

  Submit a question or request via email at support@archer-tech.com. An RSA Archer Support Engineer will respond by email or phone in a timely fashion to direct you on a path to success.

• Chat Support

  Chat online with an RSA Archer Support Engineer to ask questions or troubleshoot issues. Chat hours are Monday–Friday, 7 a.m. to 6 p.m. Central Time, excluding holidays.

• WebEx Support

  Live support via WebEx is available by appointment. Call (913) 239-1860 to arrange a WebEx session with an RSA Archer Support Engineer.

• Archer eGRC Community

  Engage with RSA Archer Support Engineers and your fellow clients through the Archer eGRC Community. Discussion forums provide a structured environment where Community members can post ideas, ask questions and exchange best practices about RSA Archer product use and configuration.