Archer Client Care

Archer is dedicated to providing an exceptional level of client care to ensure your success and satisfaction.

Archer Technologies strives to provide superior client care. To achieve that goal, we take the traditional support concept to the next level, not only responding quickly to your requests, but also proactively reaching out to help you maximize your investment in Archer solutions and services. Whether you are a new client or a seasoned Archer administrator, you can count on Archer to answer your questions, resolve your issues and direct you on a path to success.

When you engage with Archer for support, you can be confident that you will receive timely, accurate information and assistance. Our Product Specialists are certified on the Archer SmartSuite Framework and have deep technical expertise and thousands of hours of real-world experience. We look forward to working with you on a continuing basis to ensure that your needs are met and that your client experience is exceptional.

Client Care Offerings

• Archer Community

  To fuel our clients’ success, we have built the Archer Community, which provides an online environment for our clients to network, ask questions, share ideas and discover new ways to address business challenges.

• Phone Support

  You can always pick up the phone and speak with an Archer Product Specialist to request help. Call (913) 239-1860. Support hours are Monday–Friday, 7 a.m. to 6 p.m. Central Time, excluding holidays.

• Email Support

  Submit a question or request via email, and an Archer Product Specialist will respond by email or phone in a timely fashion to direct you on a path to success.

• Chat Support

  Chat online with an Archer Product Specialist to ask questions or troubleshoot issues. Chat hours are Monday–Friday, 7 a.m. to 6 p.m. Central Time, excluding holidays.

• WebEx Support

  Live support via WebEx is available by appointment. Call (913) 239-1860 to arrange a WebEx session with Archer.
  
  

• Health Checks

  Health Checks provide your organization with eight hours of one-on-one counsel from Archer’s professional staff. Potential uses for a Health Check include advanced training, environment analysis, solution design reviews and product upgrades.

• Client Relationship Overviews

  To demonstrate our commitment to your success, Archer prepares a detailed Client Relationship Overview on an annual basis. This document helps to ensure that we are meeting your needs and provides visibility into your accomplishments with the Archer SmartSuite Framework.