Incident Management
Report incidents and ethics violations, manage their escalation, track investigations and analyze resolutions.
Archer Incident Management centralizes and streamlines the complete case management lifecycle for cyber and physical incidents and ethics violations. Archer’s web-based solution allows you to capture organizational events that may escalate into incidents, evaluate incident criticality, and assign response team members based on business impact and regulatory requirements. You can also consolidate response procedures, manage investigations end-to-end, and report on trends, losses, recovery efforts and related incidents. Powered by the Archer SmartSuite Framework, the Incident Management software solution allows you to effectively handle incidents that occur anywhere you do business from detection through analysis and resolution.
Through Archer Incident Management, you can:
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Centralize Incident Data and Control Access
Consolidate incident documentation across business units and locations, and secure data down to the individual field level to protect the identity of individuals involved and the integrity of confidential information. Archer allows you to limit access to incident data to only those individuals directly involved in investigation, resolution and analysis. -
Track Incidents and Ethics Violations in Real Time
Report incidents and ethics violations that occur anywhere you do business through Archer’s web-based interface. Also use the Archer Data Feed Manager to capture incident data from external sources, such as a call center or alert notification service. Additionally, enable anonymous (“whistleblower”) incident reporting as recommended by the EU Data Privacy and U.S. Public Disclosure Acts and required by the Sarbanes-Oxley Act. -
Manage the Investigation Process
Submit requests for incident investigations, noting the urgency, location and type (e-Discovery, Investigation or Litigation). Also assign an investigation owner, manager and support staff and auto-notify them when assignments enter their queue. Dynamic workflow prompts users for various levels of documentation based on the investigation status, and the solution captures evidence through manual entry and automated data collection. -
Implement Response Procedures and Track Incident Resolution
Import your library of response procedures and use them in the context of multiple incidents. Also document legal and law enforcement involvement, perform loss and recovery analysis, and track incident resolution, including causes and corrective actions. -
Monitor Incident Status and Impact
Maintain a detailed incident history and audit trail with the capability to display multiple versions of a record throughout the incident lifecycle. Also track how incidents impact your business units, facilities, personnel, technology infrastructure and vendor relationships through seamless integration with Archer’s full GRC solution suite. -
Report on Incident Management Activities
Track incidents by type, date, person, location, financial impact and other attributes through Archer’s real-time reports. Also construct graphical dashboards that provide management with access to current incidents, their resolution status and key metrics, including loss information at the end of an investigation. -
Ensure Regulatory Compliance
Archer Incident Management supports all certification and accreditation processes required by sections 3505 and 3544 of the Federal Information Security Management Act (FISMA), as well as the ability to report and manage incidents associated with government facilities and systems. Archer also provides a turnkey solution for compliance with the whistleblower requirements of Sarbanes-Oxley sections 301 and 302.
Benefits of implementing Archer Incident Management include:
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End-to-End Incident Management
A flexible, automated case management solution for managing the entire incident lifecycle -
Efficient Incident Response
Rapid access to response procedures so delegated personnel know exactly what they need to do and can act quickly -
Relational Analysis
The ability to link incidents to facilities, technologies, processes, vendors, etc. and to easily mine the data to see where problems are occurring so preventative action may be taken -
Whistleblower Capability
Support for anonymous reporting of incidents and ethics violations in accordance with the Sarbanes-Oxley, EU Data Privacy and U.S. Public Disclosure Acts -
Quick Time to Value
Rapid return on your investment from a solution that you can implement out of the box (using predefined access roles, workflow, reports, dashboards, etc.) or easily tailor to your needs through point-and-click configuration -
Deployment Flexibility
The freedom to choose an on-premise, software as a service (SaaS) or managed service deployment and to move the solution from one environment to another as your needs change
Take advantage of the following Archer Incident Management resources:
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Incident Management Video Demo
See Archer Incident Management in action in this short video demonstration, which you can view and share with your colleagues at your convenience. -
Incident Management Data Sheet
Get more details on the Archer Incident Management solution— a flexible, automated case management system. -
GRC Webcasts
Take a deep-dive tour of Archer’s solutions through our one-hour webcasts. Participate live or request a recording to view at your convenience. -
Archer Case Studies and Testimonials
Hear from Archer’s clients why they have been so successful in solving governance, risk and compliance challenges through Archer solutions. -
Archer Live Chat
Chat with an Archer representative to get more information or to set up a private demo of the Incident Management solution for you and your team.