RSA Archer Incident Management

Report incidents and ethics violations, manage their escalation, track investigations and analyze resolutions.

RSA Archer Incident Management centralizes and streamlines the complete case management lifecycle for cyber and physical incidents and ethics violations. This web-based solution allows you to capture organizational events that may escalate into incidents, evaluate incident criticality, and assign response team members based on business impact and regulatory requirements. You can also consolidate response procedures, manage investigations end-to-end, and report on trends, losses, recovery efforts and related incidents. Powered by the RSA Archer eGRC Platform, the Incident Management software solution allows you to effectively handle incidents that occur anywhere you do business from detection through analysis and resolution.

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• Centralize Incident Data and Control Access

  Consolidate incident documentation across business units and locations, and secure data down to the individual field level to protect the identity of individuals involved and the integrity of confidential information. The solution allows you to limit access to incident data to only those individuals directly involved in investigation, resolution and analysis.

• Track Incidents and Ethics Violations in Real Time

  Report incidents and ethics violations that occur anywhere you do business through the solution’s web-based interface. Also use the Data Feed Manager to capture incident data from external sources, such as a call center or alert notification service. Additionally, enable anonymous (“whistleblower”) incident reporting as recommended by the EU Data Privacy and U.S. Public Disclosure Acts and required by the Sarbanes-Oxley Act.

• Manage the Investigation Process

  Submit requests for incident investigations, noting the urgency, location and type (e-Discovery, Investigation or Litigation). Also assign an investigation owner, manager and support staff and auto-notify them when assignments enter their queue. Dynamic workflow prompts users for various levels of documentation based on the investigation status, and the solution captures evidence through manual entry and automated data collection.

• Track Incident Resolution

  Import your library of response procedures and use them in the context of multiple incidents. Also document legal and law enforcement involvement, perform loss and recovery analysis, track incident resolution, including causes and corrective actions and manage Bank Secrecy Act (BSA) e-filing reporting requirements.

• Monitor Incident Status and Impact

  Maintain a detailed incident history and audit trail with the capability to display multiple versions of a record throughout the incident lifecycle. Also track how incidents impact your business units, facilities, personnel, technology infrastructure and vendor relationships by generating risk assessments against failed controls or third party suppliers via seamless integration with other RSA Archer eGRC Solutions.

• Report on Incident Management Activities

  Track incidents by type, date, person, location, financial impact and other attributes through real-time reports. Also construct graphical dashboards that provide management with access to current incidents, their resolution status and key metrics, including loss information at the end of an investigation.

• Ensure Regulatory Compliance

  RSA Archer Incident Management supports all certification and accreditation processes required by sections 3505 and 3544 of the Federal Information Security Management Act (FISMA), as well as the ability to report and manage incidents associated with government facilities and systems. RSA Archer also provides a turnkey solution for compliance with the whistleblower requirements of Sarbanes-Oxley sections 301 and 302.

• End-to-End Incident Management

  A flexible, automated case management solution for managing the entire incident lifecycle

• Efficient Incident Response

  Rapid access to response procedures so delegated personnel know exactly what they need to do and can act quickly

• Relational Analysis

  The ability to link incidents to facilities, technologies, processes, vendors, etc. and to easily mine the data to see where problems are occurring so preventative action may be taken

• Whistleblower Capability

  Support for anonymous reporting of incidents and ethics violations in accordance with the Sarbanes-Oxley, EU Data Privacy and U.S. Public Disclosure Acts

• Quick Time to Value

  Rapid return on your investment from a solution that you can implement out of the box (using predefined access roles, workflow, reports, dashboards, etc.) or easily tailor to your needs through point-and-click configuration

• Deployment Flexibility

  The freedom to choose an on-premise or software as a service (SaaS) deployment and to move the solution from one environment to another as your needs change

• Incident Management Video Demo

  See RSA Archer Incident Management in action in this short video demonstration.

• Incident Management Data Sheet

  Get more details on the RSA Archer Incident Management solution— a flexible, automated case management system.

• eGRC Webcasts

  Take a deep-dive tour of RSA Archer eGRC Solutions through our weekly webcasts. Participate live or request a recording to view at your convenience.

• Case Studies

  Hear from RSA Archer eGRC clients why they have been so successful in solving enterprise governance, risk and compliance challenges.

• White Paper

  Learn about Archer’s platform approach to enterprise governance, risk and compliance.

• Live Chat

  Chat with an RSA Archer eGRC representative to get more information or to set up a private demo of the Incident Management solution.